How are your orders shipped?

All orders are shipped via FedEx.

Namaste Publishing is in Canada, where are the orders shipped from?

Orders are shipped from a fulfillment house in Washington State. 

What happens if I receive a damaged product?

We will gladly replace any damaged or defective product if the damage occurred while the product was in transit.  We do require that the damaged product be returned to us.  Contact Nora asknora@namastepublishing.com and she will help you.

Can I return a product after I have received it?

We have a no returns policy.

Can I track my order?

Yes, after your order is placed, the tracking code is uploaded and can be accessed by signing in to 'Your Account' on the Namaste website and clicking the “Orders” tab.

Do I get a receipt for my order?

Yes, a receipt will be sent to the email address you provide as soon as your credit card has been processed.

What happens if my order is lost in the mail?

If a package appears to be lost in transit we must wait until after the scheduled delivery date. Once that date has passed, Namaste customer service will file a claim with the carrier on your behalf.  If your package is lost, please contact Nora. asknora@namastepublishing.com

How secure is your website?

Be assured that we have the highest levels of security for processing transactions on the namaste.com website.

How do I download files that I've purchased?

Once you've purchased a digital file to download, a link titled "access your purchased files" on the "order complete" page will lead you directly to the downloads.

If you've navigated away from the page and are trying to access the file, make sure you are logged in as a member (upper right corner of every page):

1. Click on your profile picture.  It will lead you to your member profile.

2. Click on the "File" tab at the top to display files you have available to download

3. Select the downloadable file and download to your computer.

What methods of payment do you accept at the online store?

We accept VISA, Mastercard, Discover and American Express.  You can also pay directly with your PayPal account.

Who is responsible for custom duties and import taxes?

You are responsible for assuring that the product can be lawfully imported to the destination country. The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders that are shipped to countries outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Why do you ship via USPS when you are a Canadian Company?

We are a Canadian company, however, because the bulk of our online sales are from US customers, our products are stocked and shipped from the US.

Is Your Question Not Listed Here?

Please contact Nora, our customer service provider.  She will be able to answer any questions you may have.  asknora@namastepublishing.com